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🛠️ Support Policy – ASMMPanel.com

At ASMM Panel, we take pride in delivering reliable, efficient, and responsive support to all our users worldwide. This Support Policy outlines how we handle inquiries, complaints, and issue resolution to ensure a smooth experience for every client.


📬 Available Support Channels

We offer multiple channels to ensure timely and convenient assistance:

  • Support Tickets: Submit a ticket through your dashboard for all account or order-related inquiries.

  • Email Support: Reach us at iasmmpanel@gmail.com for non-urgent matters.

  • Live Chat: Available during business hours for real-time help (if enabled).


⏱ Support Hours

Our global support team is available:

  • Monday – Saturday: 10:00 AM – 10:00 PM (GMT+6)

  • Sunday: Limited support (ticket-based only)

Please note that support may be slower during holidays or peak hours.


⏳ Response Time

We are committed to providing timely responses:

  • General Inquiries: Within 6 hours

  • Order Issues / Complaints: Within 12–24 hours

  • High Priority Tickets: Prioritized during business hours


📝 Order-Related Guidelines

To help us resolve your issue quickly, please provide:

  • Correct Order ID

  • Service Name

  • Clear Description of the Problem

Important: Avoid placing multiple orders for the same link until the previous one is completed, as it may cause conflicts or delivery failures.


🚫 Abuse Policy

We maintain a zero-tolerance policy for abusive, threatening, or disrespectful behavior toward support staff. This may result in temporary or permanent suspension of your account.


🤝 Our Commitment

We are here to support your success. ASMM Panel is dedicated to building long-term relationships with our users by providing transparent, accountable, and high-quality support at every step.

Thank you for choosing asmmpanel.com – your trusted partner in social media growth.

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